Effective Date: [Insert Date]

At Navelique, we are committed to delivering your order as quickly and efficiently as possible. This Shipping Policy explains how we process, dispatch, and deliver orders within South Africa.

By placing an order with Navelique, you acknowledge that you have read and accepted this Shipping Policy.

1. Shipping Provider

Navelique uses Aramex Store-to-Door as our primary courier partner for deliveries throughout South Africa.

We reserve the right to use an alternative courier service where necessary to ensure efficient delivery.

2. Delivery Areas

We currently deliver to physical addresses within South Africa.

Unfortunately, we do not deliver to:

• P.O. Boxes
• Military addresses
• Certain remote or restricted areas where courier services are unavailable

Should your delivery address fall outside our courier's service area, we will contact you to discuss alternative delivery arrangements or provide a refund if delivery cannot reasonably be completed.

3. Processing Time

Orders are generally processed within 1–2 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods, public holidays, or periods of unusually high demand, processing times may be longer.

4. Estimated Delivery Time

Once dispatched, delivery generally takes 8–11 business days.

Delivery times are estimates only and begin once your order has been dispatched—not from the date the order is placed.

Business days exclude weekends and South African public holidays.

5. Delivery Delays

While we make every reasonable effort to ensure timely delivery, delivery dates are estimates only and are not guaranteed.

Delays may occur due to circumstances beyond our reasonable control, including but not limited to:

• courier operational delays;
• adverse weather conditions;
• road closures or traffic disruptions;
• strikes or industrial action;
• public holidays;
• customs or regulatory inspections (where applicable);
• incorrect or incomplete delivery information supplied by the customer;
• force majeure events.

To the fullest extent permitted by South African law, Navelique shall not be liable for any loss, inconvenience, or consequential damages resulting from delivery delays caused by third parties or events beyond our reasonable control.

Nothing in this policy excludes any rights you may have under applicable South African consumer protection legislation.

6. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Any promotional free shipping offers will be subject to the terms and conditions advertised at the time of purchase.

7. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Customers are responsible for monitoring the progress of their shipment using the provided tracking details.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Navelique will not be responsible for delays or failed deliveries resulting from:

• incorrect addresses;
• incomplete addresses;
• incorrect contact information;
• failure to make arrangements to receive the parcel.

If a parcel is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply before the order is re-dispatched.

9. Delivery Acceptance

Ownership and risk in the goods pass to the customer upon delivery to the address provided during checkout.

Customers should inspect their parcel upon delivery.

If the packaging appears damaged, customers should note the damage with the courier where possible and contact Navelique as soon as reasonably possible.

10. Lost or Missing Parcels

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will work with our courier partner to investigate the shipment.

Investigations may take several business days to complete, depending on the courier's procedures.

No replacement or refund will be issued until the courier's investigation has been concluded, unless otherwise required by law.

11. Incorrect Deliveries

If you receive the incorrect product or your order is incomplete, please notify us within 48 hours of delivery.

Please include:

• your Order Number;
• photographs of the product received;
• photographs of the packaging; and
• a description of the issue.

We will investigate and arrange an appropriate resolution in accordance with applicable consumer laws.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Navelique Customer Support

Email: Naveliquesupport@Gmail.com

Please include your Order Number when contacting us to help us assist you more efficiently.